Setup, troubleshooting & support

Most setups are done in under 30 minutes. You mount the controller, place the probes and leak sensor, plug in your gear, and run the in-app onboarding.

• → Full setup guide — step by step

No. Probes hang in the tank or sump using included holders. No drilling, gluing, or modification is required.

On a dry surface near the tank, ideally at or above tank level so cables run cleanly. Inside the cabinet on a high mount works too, as long as it’s above the splash zone.

Probes drop into a sump or display where flow is steady, away from skimmer turbulence and direct heater output. The leak sensor sits on the cabinet floor where water would pool first.

It needs to be within reach of the probe cables and within Wi-Fi range. Most cabinets work fine; very large rooms with weak Wi-Fi may benefit from a mesh node nearby.

Just a screwdriver if you choose to mount it permanently. Many users sit it on the cabinet without mounting at all.

A standard household outlet. The controller and the eight smart outlets share that single source.

Not for core monitoring, automation, or alerts on the local alarm. Internet is needed for app access from outside your home and for push notifications.

Yes. It works with any standard 2.4 GHz Wi-Fi network, including mesh setups from Eero, Google, Nest, ASUS, TP-Link, and Ubiquiti.

You re-pair the controller from the app or the on-device display. The device keeps running its automations during reconnection.

Yes — there’s a reset option on the on-device display and in the app. Useful if you change homes, sell the unit, or hit a stubborn problem.

Most often the probe is dirty or air-bound. Pull it, rinse, and reseat. If the value still won’t change, recalibrate the probe — Tank Commander walks you through it.

Either the controller has lost Wi-Fi (router rebooted, password changed) or your phone is offline. The on-device display tells you which side is the problem.

Tank Commander comes with a 2-year limited hardware warranty plus free firmware updates for the life of the device.

Currently US and Canada. International shipping is on the roadmap — sign up for the newsletter to be notified.

Orders typically leave our East-US warehouse within 5 business days. Standard shipping is 3–6 business days domestic.

30-day return policy on undamaged devices. Probes can be returned if unopened.

Yes — join the Founders Batch with no payment today. Founders get launch-only pricing, free shipping, a 30-day risk-free trial, a free replacement probe + calibration kit, and 6 months free of Tank Commander Cloud (real-time monitoring, historical parameter graphs, and push notifications on spikes). Launch pricing is still being finalized; we'll email Founders the moment it's confirmed, and you can cancel before any charge.

• → Join the Founders Batch

Tank Commander Cloud powers real-time remote monitoring, long-term historical graphs, and push notifications when parameters spike or drift outside your safe ranges. Founders Batch members get the first 6 months free; after that, an optional low-cost subscription keeps cloud features active. Core on-device monitoring, automation rules, and local alarms always work without a subscription — even with no internet.

• → Join the Founders Batch

Email support is available from inside the app and on the website. Most replies arrive within 1–2 business days.

Yes — there is a community where Tank Commander owners share rules, automations, and tank photos. New users learn faster from real setups than from documentation.